Senior Industry Manager – Home & Facility Services

Key Responsibilities

• Develop and execute the industry’s business strategy and annual growth plan
• Identify market opportunities and develop commercially viable service offerings
• Acquire key corporate clients and establish strategic partnerships
• Expand and strengthen the industry’s vendor and service-provider network
• Lead major proposals, commercial negotiations and contract discussions
• Manage revenue targets, budgets and profitability for the assigned industry
• Coordinate with Sales, Marketing, Operations and Development to deliver industry initiatives
• Monitor service quality, business risks and performance against agreed targets
• Lead and develop the assigned industry team
• Report business performance and growth opportunities to senior management
• Ability to collaborate effectively within a team and manage multiple tasks efficiently.

Requirements

• Bachelor’s degree in Facilities Management, Building Services, Engineering, Business Management or a related field
• More than 10 years of experience in facilities management, building maintenance, home services or related operations, including at least 5 years in a management or leadership role
• Strong understanding of maintenance planning, service delivery, vendor management and service quality standards
• Established relationships with maintenance contractors, cleaning providers, building managers or home service businesses
• Proven ability to develop service contracts, improve operational performance and drive revenue growth
• Strong budgeting, problem-solving, negotiation and leadership skills
• Good command of English and Bahasa Malaysia
• Experience with digital platforms or service marketplaces is an advantage

• Academic certificates and transcripts, from SPM or equivalent onwards
• A copy of your NRIC or passport
• A recent passport-sized photograph